We would like to assure our valued customers that every item sold by Sheonly undergoes rigorous quality control inspections, ensuring a top-notch product experience. Our commitment to providing excellent furniture products is further strengthened by our comprehensive warranty policy. Rest assured, all items purchased directly from Sheonly are covered by the following warranties.

(Please note that we will not take responsibility for purchases made through other websites selling Sheonly branded products.)

1. Returns by Defective or Wrong Products

If you receive a defective or wrong item, kindly contact our customer service immediately and provide us with photos or a video showing the defect or damage within 7 days (service@sheonly.co.uk). Once we have assessed the situation, we can offer a refund in such cases or resend a new one which depends on your mind.

a. Missing Parts:

Should your product have damaged or missing parts, we can either send you the new parts or provide a partial refund. If the missing part affects the functionality or usability of the product and cannot be repaired by you or a local technician, we will either send you a new item or issue a full refund.

b. Not Working or Defective:

If you receive a product that is not working properly, please contact our customer service department for technical assistance. We will provide relevant guidance. If the problem persists and the product still doesn't work, you can request a refund or replacement. If the product received is defective, our customer service will provide technical support or propose a solution. If you are able to repair it yourself or through a local store, we will provide some compensation accordingly.

2. Returns Due to Change Your Mind

If you change your mind after receiving the goods or cancel the order after delivery, you have 30 days to return an item from the date you received it. If you need to return the product, you will need to return the product at your own expense. If you need to collect the goods, you will need to pay the corresponding collection fee based on the value of the goods. To be eligible for a return, your item must be unused and in the same condition that you received it.

Please note the following when returning a product:

* Please return the products in their original packaging

* a return fee will still be charged if the carrier collection is missed

* we will deduct the cost of any damaged items returned or any used items that have already been returned.

We cannot accept full refunds if:

a. The item has already been used for more than 30 days

b. The product lacks original parts and accessories

c. The returned item is not our appropriate item and the wrong item

Cost of Return Shipping

We would email our customers the return shipping labels so that our valued customers can feel free to download and print.

Please note that the order cannot be cancelled during the transportation period. If you really need to cancel, the costs incurred will be borne by you.

3. Return Address:

Please ship your package to the following address: She only store, Unit 1 Montague House, Mathews Street, Manchester, M12 5BB. This is where the return will be processed.

More Details

Under the Trusted Goods refund policy, you have 30 days to change your mind and return the product to us, provided the product is unused and in saleable condition. All returned items will be inspected upon receipt.

Please note that this policy does not affect your statutory rights to defective or incorrectly described goods, and we will provide 30 days product repairmen guarantee for defective products.

4. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to reach your account may vary, depending on your card issuer's policies.

a. PayPal Refunds:

Refunds processed through PayPal may take up to 48 hours to be processed and reflected in your PayPal account.

b. Credit Card Refunds:

For refunds made to credit cards, please allow for a period of 7 to 14 business days for the refund to appear in your account. The specific duration depends on your credit card company and any intermediaries involved in the transaction.

5. Exchanges

If you wish to exchange an item, please place a new order for the item you want before returning the original. This will ensure that your new item is in stock and on its way to you as quickly as possible.

Contact us if you have any questions on how to return your item to us, contact our Customer Service team at service@sheonly.co.uk.

6. Note: Price Fluctuations

Please be aware that the prices of products on our website may fluctuate based on costs. We will not provide refunds for any price differences resulting from such fluctuations.